About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: As a member of the Eligibility & Engagement Business Team, this position's primary focus will be to facilitate and document working sessions between internal and/or external customers and Information Technology Teams (IT) and to define and document business requirements for the BenePath products configuration and change requests needed to meet customer and operation objectives. The analyst must be able to communicate and document requirements and product materials in a clear and concise manner so that the development team can easily translate into functional requirements. The analyst must be able to work independently with minimal supervision and may assist in training, scheduling and distributing work to other staff members, team members and clients. The business analyst must be able to easily exercise judgment, creativity, and advanced technical skills in selecting and applying procedures correctly and determine when to refer problems to the next level of support. Assist in reporting of various tasks and deliverables to account managers and stakeholders via reports, presentations and/or meetings is also part of the role. Duties & Responsibilities: <ul><li style="margin-left: .25in;">Collects data from internal and external customers relating systems and reporting issues impacting service delivery.</li><li style="margin-left: .25in;">Writes detailed business and at times functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs.</li><li style="margin-left: .25in;">Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.</li><li style="margin-left: .25in;">Analyzes and recommends requirement changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution.</li><li style="margin-left: .25in;">Prepares business operations reports by collecting, analyzing, and summarizing Service Level and Operating Metrics data and trends; develops recommendations where applicable.</li><li style="margin-left: .25in;">Develops solid, well-rounded knowledge of a business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.</li><li style="margin-left: .25in;">Coordinates and participates in UAT for both the Self-Service Portal product and client portal development.</li><li style="margin-left: .25in;">Develop materials and assist in client training. </li><li style="margin-left: .25in;">Become a subject matter expert in the state programs the Self-Service Portal supports.</li></ul> Education, Skills and Qualifications:<ul><li style="margin: 0in 0in 0in .25in;">B.S. in Business Administration, English, Information Management System, Finance and Accounting, Government, or equivalent degree.</li><li style="margin: 0in 0in 0in .25in;">Minimum of 3+ years or relevant experience working in business process documentation, Help Desk setting, customer service environment and supporting IT business processes, planning, scheduling, and managing budgets.</li><li style="margin: 0in 0in 0in .25in;">Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.</li><li style="margin: 0in 0in 0in .25in;">Ability to work with limited supervision and high motivation.</li><li style="margin: 0in 0in 0in .25in;">Must be proficient with Microsoft Office Suite applications such as Word, PowerPoint, Excel, SharePoint, Project, Visio, Outlook and One drive.</li><li style="margin: 0in 0in 0in .25in;">Must have excellent oral and written communication skills, including the ability to communicate with internal and external parties.</li><li style="margin: 0in 0in 0in .25in;">Must work independently and as part of a team.</li><li style="margin: 0in 0in 0in .25in;">Must have the ability to handle and organize multiple projects and deadlines.</li><li style="margin: 0in 0in 0in .25in;">Must demonstrate a high degree of attention to quality, details, and correctness. </li><li style="margin: 0in 0in 0in .25in;">Knowledge of Medicaid, SNAP, TANF and other such government programs is a plus.</li><li style="margin: 0in 0in 0in .25in;">Knowledge of a variety of hardware, software, programming languages and platforms, and operating systems is a plus.</li><li style="margin: 0in 0in 0in .25in;">Knowledge of latest IT terminologies, technologies and software development methodologies is a plus.</li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: As a member of the Eligibility & Engagement Business Team, this position's primary focus will be to facilitate and document working sessions between internal and/or external customers and Information Technology Teams (IT) and to define and document business requirements for the BenePath products configuration and change requests needed to meet customer and operation objectives. The analyst must be able to communicate and document requirements and product materials in a clear and concise manner so that the development team can easily translate into functional requirements. The analyst must be able to work independently with minimal supervision and may assist in training, scheduling and distributing work to other staff members, team members and clients. The business analyst must be able to easily exercise judgment, creativity, and advanced technical skills in selecting and applying procedures correctly and determine when to refer problems to the next level of support. Assist in reporting of various tasks and deliverables to account managers and stakeholders via reports, presentations and/or meetings is also part of the role. Duties & Responsibilities: <ul><li style="margin-left: .25in;">Collects data from internal and external customers relating systems and reporting issues impacting service delivery.</li><li style="margin-left: .25in;">Writes detailed business and at times functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs.</li><li style="margin-left: .25in;">Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.</li><li style="margin-left: .25in;">Analyzes and recommends requirement changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution.</li><li style="margin-left: .25in;">Prepares business operations reports by collecting, analyzing, and summarizing Service Level and Operating Metrics data and trends; develops recommendations where applicable.</li><li style="margin-left: .25in;">Develops solid, well-rounded knowledge of a business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.</li><li style="margin-left: .25in;">Coordinates and participates in UAT for both the Self-Service Portal product and client portal development.</li><li style="margin-left: .25in;">Develop materials and assist in client training. </li><li style="margin-left: .25in;">Become a subject matter expert in the state programs the Self-Service Portal supports.</li></ul>Education, Skills and Qualifications:<ul><li style="margin: 0in 0in 0in .25in;">B.S. in Business Administration, English, Information Management System, Finance and Accounting, Government or equivalent degree.</li><li style="margin: 0in 0in 0in .25in;">Minimum of 3+ years or relevant experience working in business process documentation, Help Desk setting, customer service environment and supporting IT business processes, planning, scheduling, and managing budgets.</li><li style="margin: 0in 0in 0in .25in;">Must be proficient with Microsoft Office Suite applications such as Word, PowerPoint, Excel, SharePoint, Project, Visio, Outlook and One drive.</li><li style="margin: 0in 0in 0in .25in;">Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.</li><li style="margin: 0in 0in 0in .25in;">Ability to work with limited supervision and high motivation.</li><li style="margin: 0in 0in 0in .25in;">Must have excellent oral and written communication skills, including the ability to communicate with internal and external parties.</li><li style="margin: 0in 0in 0in .25in;">Must work independently and as part of a team.</li><li style="margin: 0in 0in 0in .25in;">Must have the ability to handle and organize multiple projects and deadlines.</li><li style="margin: 0in 0in 0in .25in;">Must demonstrate a high degree of attention to quality, details, and correctness.</li><li style="margin: 0in 0in 0in .25in;">Knowledge of Medicaid, SNAP, TANF and other such government programs is a plus.</li><li style="margin: 0in 0in 0in .25in;">Knowledge of a variety of hardware, software, programming languages and platforms, and operating systems is a plus.</li><li style="margin: 0in 0in 0in .25in;">Knowledge of latest IT terminologies, technologies and software development methodologies is a plus.</li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: Job Track Description: <ul style="margin-top: 0in;"><li>Requires formal education and relevant expertise in a professional, sales, or technical area.</li><li>Performs technical-based activities.</li><li>Contributes to and manages projects.</li><li>Uses deductive reasoning to solve problems and make recommendations.</li><li>Interfaces with and influences key stakeholders.</li><li>Leverages previous knowledge and expertise to achieve results.</li><li>Ability to complete work self-guided.</li><li>College or university degree required.</li></ul>General Profile <ul style="margin-top: 0in;"><li>Requires knowledge and experience in own field.</li><li>Will acquire higher-level knowledge and skills.</li><li>Develops an understanding of the company, processes, and customers.</li><li>Uses existing procedures to solve routine or standard problems.</li><li>Receives moderate guidance and direction from others.</li></ul>Functional Knowledge <ul style="margin-top: 0in;"><li>Requires expanded conceptual understanding of theories, practices, and procedures. </li></ul>Business Expertise <ul style="margin-top: 0in;"><li>Uses an understanding of key business drivers to accomplish work.</li></ul>Impact <ul style="margin-top: 0in;"><li>Impacts own team through the quality of the services or information provided.</li><li>Follows standardized procedures and practices to achieve objectives and meet deadlines.</li></ul>Leadership <ul style="margin-top: 0in;"><li>No supervisory responsibilities.</li><li>Provides informal guidance to new team members.</li></ul>Problem Solving <ul style="margin-top: 0in;"><li>Uses existing procedures and technical experience to solve problems.</li></ul>Interpersonal Skills <ul style="margin-top: 0in;"><li>Exchanges complex information and ideas effectively.</li></ul>Responsibility Statements <ul style="margin-top: 0in;"><li>Facilitates working sessions between customers and IT teams to define business requirements.</li><li>Collects data from customers relating to systems and reports issues impacting service delivery.</li><li>Writes detailed business functional requirements documents.</li><li>Compiles cost assessment data for projects for supplier and vendor integration.</li><li>Recommends requirement changes or improvements.</li><li>Prepares business operations reports and develops recommendations.</li><li>Develops well-rounded knowledge of operating processes, user-based systems, and governing regulations.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: Job Track Description: <ul style="margin-top: 0in;"><li>Requires formal education with expertise in a professional, sales, or technical area.</li><li>Performs technical-based activities.</li><li>Contributes to and manages projects.</li><li>Uses deductive reasoning to solve problems and make recommendations.</li><li>Interfaces with and influences key stakeholders.</li><li>Leverages previous knowledge and expertise to achieve results.</li><li>Ability to complete work self-guided.</li><li>College or university degree required.</li></ul>General Profile <ul style="margin-top: 0in;"><li>Performs routine assignments.</li><li>College or university degree required or equivalent work experience providing exposure to fundamental theories and concepts.</li><li>Develops skills by performing structured work assignments.</li><li>Uses existing procedures to solve routine or standard problems.</li><li>Receives instruction, guidance, and direction from others.</li></ul>Functional Knowledge <ul style="margin-top: 0in;"><li>Requires a conceptual understanding of theories, practices, and procedures. </li></ul>Business Expertise <ul style="margin-top: 0in;"><li>Applies general knowledge of business developed through education or experience.</li></ul>Impact <ul style="margin-top: 0in;"><li>Impacts the accuracy of own work.</li><li>Follows standardized procedures and practices to achieve objectives and meet deadlines.</li></ul>Leadership <ul style="margin-top: 0in;"><li>No supervisory responsibilities.</li><li>Responsible for developing technical contributions.</li></ul>Problem Solving <ul style="margin-top: 0in;"><li>Uses existing procedures to solve standard problems.</li><li>Examines information and standard practices to make sound judgments.</li></ul>Interpersonal Skills <ul style="margin-top: 0in;"><li>Exchanges information and ideas effectively.</li></ul>Responsibility Statements <ul style="margin-top: 0in;"><li>Attends meetings to record needed changes in service delivery processes and systems.</li><li>Collects data from customers relating to systems and reports issues impacting service delivery.</li><li>Documents basic business functional requirements.</li><li>Obtains clarification from stakeholders for service delivery and/or system change needs.</li><li>Assists with the collection of data required to compile project definitions and cost assessments.</li><li>Helps to create project cost estimates by calculating work hours and required resources.</li><li>Collects Service Level and Operating Metrics data for business operations reports.</li><li>Develops basic knowledge of operating processes, user-based systems, and governing regulations.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: Position Objective: Reporting to the IT Manager, the Technical Business Analyst is responsible for providing the necessary technical support to our operations from troubleshooting issues to providing solutions or workarounds with minimum impact to our daily operations. Also, the Technical Business Analyst is expected to liaise between our operations and our client, internal technical team, and other vendors related to system issues and/or system defects; therefore, it is expected for the Technical Business Analyst to understand the technical operations as well as the overall business process. Qualified candidates will bring forward innovative strategies for operational improvements. Responsibilities: <ul><li style="margin-left: .25in;">Responsible for troubleshooting any system or connectivity issues and being able to identify and provide solutions in a timely manner for all of the departments</li><li style="margin-left: .25in;">Daily monitoring of the backup process to ensure all our data is being backed up daily and weekly; maintain the daily logs </li><li style="margin-left: .25in;">Troubleshoot and identify any potential backup issues and work directly with the Technical Program Manager for solutions</li><li style="margin-left: .25in;">Maintain daily the network bandwidth report</li><li style="margin-left: .25in;">Monitor and maintain the logs for our inventory; current, internal decommission, and decommission inventory</li><li style="margin-left: .25in;">Support any Windows update issues and find resolutions without impacting staffing</li><li style="margin-left: .25in;">Onboarding and termination process</li><li style="margin-left: .25in;">Work closely with our helpdesk support technician to support in any areas needed</li><li style="margin-left: .25in;">Work closely with the Business Analyst team to ensure the system of records, Access database, and other potential applications are up and running for staff</li><li style="margin-left: .25in;">Supporting the Business Analyst team, as needed</li><li style="margin-left: .25in;">Liaising with the internal technical team or external entities on any network or other applications issues</li><li style="margin-left: .25in;">Support any technical internal audits</li><li style="margin-left: .25in;">Other duties as assigned</li></ul> Requirements:<ul><li style="margin-left: .25in;">Bachelors Degree in Information Technology, Computer Science or related field or Associates Degree in similar field with 3 years experience</li><li style="margin-left: .25in;">Minimum of 1 to 2 years work experience in help desk support ideally including 1 year of network experience or technical skills</li><li style="margin-left: .25in;">Knowledge of Office 2016 and Office 365</li><li style="margin-left: .25in;">Proficiency in Microsoft products, especially Access</li><li style="margin-left: .25in;">Ability to lift 10 pounds</li><li style="margin-left: .25in;">Basic server troubleshooting</li><li style="margin-left: .25in;">Ability to provide technical support</li><li style="margin-left: .25in;">Ability to be act as liaison with other vendors and our client by understanding the business flow of our organization and our current operations process</li><li style="margin-left: .25in;">Ability to organize work, set priorities, remain flexible and adapt to change</li><li style="margin-left: .25in;">Strong written and verbal communication skills </li><li style="margin-left: .25in;">Ability to problem solve through analysis and ongoing feedback</li><li style="margin-left: .25in;">Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines</li><li style="margin-left: .25in;">Ability to work with limited direction </li><li style="margin-left: .25in;">Flexibility to work overtime, days, evenings, and some weekend hours</li><li style="margin-left: .25in;">Ability to travel, as needed </li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: Why Conduent: Youll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each persons contributions. Each day youll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team. As a BA, you'll play an integral role in building a holistic view and roadmap of the company's technology strategy and processes. You will partner with internal technology groups to ensure that proposed technical solutions align with the company's overall objectives. You'll also serve as a strategic partner to business leaders, internal innovation teams, and IT functional areas by helping them identify and take advantage of new digital opportunities while providing guidance and ensuring solutions align with the business and IT strategy. Youll have deep PBM domain expertise and who will help guide the roadmap and feature enhancements for the Conduent PBM product suite. Youll be the bridge between the Business users and/or Clinical end users (Pharmacists) and the Technical team (Developers and Testers) Youre the kind of person who can: <ul><li>Provide PBM Subject Matter Expertise for both Conduent (Development and Testing team) and non-Conduent stakeholders (e.g. Customers)</li><li>Own responsibility for configuring drug plan benefits (inclusions/exclusions/PA requirements) using Conduent PBM system</li><li>Interact with business and clinical users to elicit and understand business requirements, Translate the requirements into appropriate format for consumption by Development and Testing team. </li><li>Demonstrate good working knowledge on creating Process workflow or Use Cases, Powerpoint slides, Wireframes, Workflows using Microsoft Visio, Analyze data using Microsoft Excel is needed to be effective at Requirements management, Translating and simplifying requirements.</li><li>Document product features/requirements related documentation, prepare roadmaps (with aid of tools such as Visio, Power point) </li></ul> Basic Qualifications For Consideration: <ul><li>Bachelors Degree or high school diploma or equivalent working experience</li><li>Minimum of 5 years experience working in Pharmacy Benefit Management domain</li><li>Understanding of First Data Bank (FDB) Drug nomenclature and how to use FDB nomenclature in designing / configuring drug coverage (inclusions/exclusions/PA Criteria) or building Formulary / Preferred Drug List</li><li>Understanding of PBM Claims processing and related NCPDP standards (D.0 at least) and common business rules around Drug Utilization (ProDUR related)</li></ul> Preferred Qualifications for Consideration: <ul><li>Candidates who have strong Clinical background e.g. Pharmacists but no BA background are welcome to apply (provided they are willing to perform BA role with inhouse training)</li></ul> #techjobs Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description: <ul style="margin-top: 0in;"><li style="margin-left: 0in;">Responsible for providing overall business analyst support to Conduents ServiceNow team. Includes support to the ServiceNow ticket auditing process, running reports and creating dashboards as needed, analyzing reports to identify trends, and developing training documentation and knowledge articles as needed.General:<ul style="margin-top: 0in;"><li style="margin-left: 0in;">Knowledge of the organization, including policies processes and procedures.</li><li style="margin-left: 0in;">Able to execute day to day responsibilities with minimal level of guidance and direction.</li><li style="margin-left: 0in;">Communicates and works with the entire ServiceNow and ITSM team as well as stakeholder groups as needed</li><li style="margin-left: 0in;">Uses best practices and knowledge of internal or external business issues to improve products or services</li></ul>Requirements:<ul style="margin-top: 0in;"><li style="margin-left: 0in;">Experience working in an ITSM ticketing tool</li><ul style="margin-top: 0in;"><li style="margin-left: 0in;">ServiceNow experience preferred</li></ul><li style="margin-left: 0in;">Ability to work in a matrix organization</li><li style="margin-left: 0in;">General project management skills; Familiarity with program and project management and information technology services delivery methodologies</li><li style="margin-left: 0in;">Attention to detail</li><li style="margin-left: 0in;">Bachelor's degree in Business, Computer Science, or related field or equivalent experience</li><li style="margin-left: 0in;">Ability to professionally interact with personnel at all levels of the organization</li><li style="margin-left: 0in;">Ability to handle simultaneous tasks and prioritize accordingly</li><li style="margin-left: 0in;">Experience working in an infrastructure technology environment highly desirable</li><li style="margin-left: 0in;">Familiarity ITIL v4 foundation Lifecycle, Lean, Six Sigma, DevOps, TQM or QFD skills, certification is a plus</li><li style="margin-left: 0in;">Must be able to pro-actively work through barriers</li><li style="margin-left: 0in;">Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li style="margin-left: 0in;">Preparing documentation (typically involving (MS Office365) MS-PowerPoint, MS-Excel, MS-Word, MS Outlook) as part of stakeholder communications,</li></ul>Experienced with Process flow documentation (MS Office 365 & Visio)</li></ul> Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="noopener">click here to access or download the form</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="noopener">click here to access Conduents ADAAA Accommodation Policy</a>. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Description Is Fraud Mitigation and Strategy your specialty? Would you like to work remotely? About the Role As a Fraud Business Analyst, you will process transactional data that determines differing vectors of fraud attacks. You will understand attack vectors, vulnerabilities, and drive mitigation of fraud. You will monitor fraud strategy deployments, continuous adaptation of trends, and the effectiveness of the tool's abilities to detect fraud. Responsibilities: <ul> <li>Working closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.</li> <li>Proactively analyzing data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.</li> <li>Creating and maintaining rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources.</li> <li>Defining and implementing data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solution.</li> <li>Developing and maintaining databases by acquiring data from primary and secondary sources and building scripts that will make our data evaluation process more flexible or scalable across data sets.</li> <li>Understanding requirements, gathering data from various data sources, conducting business analysis, and providing quantitative insights through presentations, reports, and dashboards.</li> <li>Analyzing and interpreting a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics</li> <li>Conducting analysis and turn insights into actionable changes for predictive models or policies. </li></ul> Qualifications: <ul> <li>Have bachelor's degree in business administration, mathematics, computer science, economics, statistics, or a closely allied field.</li> <li>Possess three years in a reporting or business analyst role with experience working with metrics and data, reports, and providing analysis on datasets supporting a leadership team.</li> <li>Have experience with evaluating, analyzing, and creating visualizations for large or disparate datasets.</li> <li>Show proven analytic skills, including mining, evaluation, analysis, and visualization. </li> <li>Display technical writing experience in relevant areas, including queries, reports, and presentations.</li> <li>Have experience presenting and explaining data or metrics to a nontechnical audience. </li> <li>Demonstrate written and verbal communication skills.</li> <li>Possess advanced SAS or SQL skills with the ability to learn other analytic tools.</li></ul> Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: <ul> <li>Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.</li></ul> Working For You Perks and rewards designed for you: <ul> <li>Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.</li> <li>Retirement Savings: We will support you as you save for your future.</li> <li>Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.</li> <li>Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</li> <li>Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.</li> <li>Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.</li> <li>Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.</li></ul> Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: <ul> <li>Bring your authentic self to work.</li> <li>Grow and thrive, both personally and professionally.</li> <li>Make a difference with our clients, in our communities, and with the millions of people we support.</li></ul> When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across twenty-four countries, we will provide you with the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $55-75k. About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Conduent Jobs

Eligibility Enrollment Senior Business AnalystMay 8, 2024

Eligibility Enrollment Business AnalystMay 8, 2024

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